FAQ
Booking and cancellation
Understand our policies on changes and cancellations to plan your trip with confidence.
- Cancellation: free of charge if you cancel or change at least 24 hours before pick-up. Later cancellations and no-shows are charged the total amount of the booked rental; a late arrival (more than 2 hours after the scheduled time) incurs a fee (rental conditions, article 4.1). Festive period: the rental is non-refundable and a minimum rental length is billed whatever the actual duration, as stated in your quote. A prepaid rate is non-refundable. After pick-up, no refund is made.
- Extensions: contact us at least 24 hours before your scheduled return to request an extension, subject to availability.
Vehicle and driving requirements
Prepare your arrival and your driving experience on the island.
- Credit card: a credit card with embossed (raised) numbers is mandatory as a guarantee. We cannot accept Electron or Maestro.
- Fuel policy: vehicles are rented with a full tank and should be returned with a full tank to avoid refuelling charges.
- Vehicle choice: compact cars like the Wuling Yep are great for parking; SUVs are better for steep villa access.
- Grace period: you have a 60-minute grace period for returns before an additional day is charged.
Your questions
Is a security deposit required?
No. We no longer take a security deposit. The excess that applies to your category (the vehicle value without a damage waiver, a reduced excess with the CDW option) is stated, before you book, in your quote and on the pre-contractual information page.
What is the cancellation policy?
You can change or cancel free of charge up to 24 hours before pick-up, online or by phone. A cancellation less than 24 hours before pick-up, or a no-show (you do not come for pick-up at all), is charged the total amount of the booked rental. During the festive period the rental is non-refundable, and a minimum rental length stated in your quote is billed. A prepaid rate is non-refundable. If you arrive more than 2 hours after the scheduled time (or after your flight lands, if you gave it), a late-arrival fee applies (see article 4.1 of the rental conditions) and the availability of a vehicle is no longer assured.
Which car should I rent for St Barts roads?
Compact cars such as the Wuling Yep are ideal for parking in Gustavia and St Jean. SUVs and Jeep categories are better for luggage, groups and steep villa access.