Everything you need to know
Practical answers before you book your car in Saint-Barthélemy.
Where do I pick up my rental car in St Barts?
Pick-up is set by default at the airport of Saint-Barthélemy (SBH) in St Jean. Delivery to a hotel or villa elsewhere on the island is available; any delivery charge is confirmed during booking.
What documents do I need to rent a car at Hertz St Barth?
You need a valid driving licence and a credit card with embossed (raised) numbers in the main driver’s name as a guarantee. Electron and Maestro cards are not accepted.
Is a security deposit required?
No. We no longer take a security deposit. The excess that applies to your category (the vehicle value without a damage waiver, a reduced excess with the CDW option) is stated, before you book, in your quote and on the pre-contractual information page.
What is the cancellation policy?
You can change or cancel free of charge up to 24 hours before pick-up, online or by phone. A cancellation less than 24 hours before pick-up, or a no-show (you do not come for pick-up at all), is charged the total amount of the booked rental. During the festive period the rental is non-refundable, and a minimum rental length stated in your quote is billed. A prepaid rate is non-refundable. If you arrive more than 2 hours after the scheduled time (or after your flight lands, if you gave it), a late-arrival fee applies (see article 4.1 of the rental conditions) and the availability of a vehicle is no longer assured.
What is the fuel policy?
Vehicles are rented with a full tank and should be returned with a full tank. Returning the car without a full tank results in a refuelling charge.
Is there a grace period for returns?
Yes. You have a 60-minute grace period for returns before an additional rental day is charged.
Can I extend my rental?
Contact us at least 24 hours before your scheduled return to request an extension, subject to availability.
Which car should I rent for St Barts roads?
Compact cars are ideal for parking in Gustavia and St Jean. SUVs and Jeep categories are better for luggage, groups and steep villa access.
